Travelers should know their rights in winter travel - WKOW 27: Madison, WI Breaking News, Weather and Sports

Travelers should know their rights in winter travel


WASHINGTON, D.C. (WKOW) -- With winter and winter weather on the way, it's a good idea to know your rights as a traveler when flights go awry.

As usual, any delays or cancellations caused by weather are out of the hands of airlines and travelers will not be eligible for refunds or credits. But if weather isn't the cause, you have protections.

"If a flight is canceled or delayed and it's a mechanical problem, the passenger has the right to receive hotel vouchers, taxi vouchers, and food vouchers," Kate Hanni, of the web site, says. "If your flight is oversold and you're bumped from a flight, know that you are due cold hard cash, either $400 or $800."

Another tip Hanni gives is to purchase airline tickets with a credit card.

If your flight turns problematic, they can be more effective at fighting for you, since the card company can withhold payment if agreements weren't honored.

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