A lot can happen in two years. Or in Russ and Mary's case - not enough.
"I feel like we've waited too long," said Mary Sellnow.
Since they married in 2009, they've bought a house and are now expecting a baby yet they're still waiting for pictures of a day that happened 21 months ago.
"We paid in full the day before our wedding," said Sellnow. "So we paid $2,700."
The Sellnow's gave that money to 'Affinity Studios'. The agreement : Affinity photographs the wedding, the couple gets the pictures.
"It took 13 months just to get a digital disk and that has all our pictures on it so for 13 months we didn't have anything," said Sellnow.
Volunteers with Call for Action got involved last May. We helped the Sellnow's get that disk and four of the albums they ordered. Still, one is missing.
For Mary, getting in touch with Affinity Studios hasn't been easy. In a year, Affinity's owner moved from Oconomowoc, to Watertown and finally out of state. We caught up with owner Joyce McGovern in Nevada.
"Yes, we moved to Nevada for personal reasons," said McGovern.
McGovern says she has since shut down her photo shop.
"You still have your website up," said Reporter Sabrina Hall.
"That's true because I have some existing business that I'm completing," said McGovern.
And some unfinished business back here in Wisconsin.
The owner of Affinity Studios says the Sellnows will get their last wedding album by the end of the month. She says the reason it took so long was because it was back-ordered in Vietnam, where it's manufactured. But that doesn't explain the 12 other complaints filed against Affinity Studios with the Better Business Bureau. When we asked McGovern about that she had nothing to say.
The Better Business Bureau says the number one way you can avoid getting ripped off by a photographer is to get reputable references from family and friends.
