MADISON (WKOW) -- If you're already leery of telemarketers, this might make you cringe: video of a telemarketer pretending to help a customer, but the computer isn't even on.
"I don't think we have an email on file for you," said "Lee," who runs his finger across the keyboard.
It's a clip from a reality web series called "Call Center 608." It takes place in a building on Madison's south side.
Whether intended as a parody, or as a real depiction of what goes on, the Better Business Bureau says it has received plenty of complaints about the company from consumers.
"The sad truth is that it's very real," said Andrea Gage of the Better Business Bureau of Wisconsin.
The business has been known as Vacations Unlimited, Vacation Station and just recently changed its name to "My Family Getaways." The BBB says the business has had at least 26 complaints and has been given an a rating of "F." Some customers say telemarketers sold them vacation packages and they didn't get what they were promised.
"For $99 they would guarantee you two nights and three days over in the Dells," said Reedsburg resident Robert Utley.
Utley says he and his wife never got to go on the vacation he paid for. The hotel was never booked and he couldn't get anyone from Vacation Station on the phone.
"I called all over and nobody would answer," said Utley.
It's a customer complaint we even heard in the online videos.
"In one of the videos, I saw the guy was pretending to transfer the call to someone... he put the phone down and started mimicking a different voice," said Gage.
And the owner of Vacation Station, Larry Hanson, known as the "Bo$$," seems to be well aware of what's happening.
Robert is just getting to see these video's for the first time.
"The thing that I am really, really concerned about is that I will probably think twice about giving someone my credit card number over the phone," said Utley.
The BBB says its a wake up call for consumers, to question who may be on the other end of the line.
The same day that Vacation Station learned of our investigation, the videos were taken down from the internet.
It's Twitter account says "Call Center 608 has been temporarily shut down at this time... but we'll be back with a vengeance!"
The owner of Vacation Station, Larry Hansen, declined our request for an interview. Instead, we got a statement from his attorney saying "Vacation Station is dedicated to providing quality vacations to its customers."