Wireless carriers alerting users about data-overage charges - WKOW 27: Madison, WI Breaking News, Weather and Sports

Wireless carriers alerting users about data-overage charges

Posted:
By Martha Boehm - email

WASHINGTON (WKOW) -- It's been six months since U.S. cell phone carriers agreed to start giving their customers text messages when they're getting close to hitting their plan cap on data, phone minutes and text messages.

The Federal Communication Commission (FCC) is now publishing updates on the companies' progress in alerting customers.

So far, T-Mobile has done the most. It's set up coverage alerts for voice, data and international roaming plans; Verizon alerts customers only for data and international roaming; AT&T has alerts only for data plan overages; Sprint has alerts only for international roaming.

The FCC says it will give monthly updates on the status of the alert efforts.

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