MADISON (WKOW) -- Consumer
protection officials are urging shoppers this holiday season to be aware of
store policies on returns, refunds and exchanges.
Wisconsin Department of
Agriculture, Trade and Consumer Protection administrator Sandy Chalmers warns
that many stores charge a restocking fee that may increase if the package is
Each business is
responsible for setting its own return guidelines.
State regulators say
shoppers should be aware that policies vary by store. Shoppers are also urged
to keep receipts and pay attention to the time frame given by retailers for
Also, when ordering online
or over the phone, the state recommends that shoppers find out who pays
shipping fees to return items.
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