Emergency Heating Assistance line for propane shortage reaching - WKOW 27: Madison, WI Breaking News, Weather and Sports

Emergency Heating Assistance line for propane shortage reaching high volumes


MADISON (WKOW) --- As of January 27 more than 700 calls a day are coming in to the Emergency Heating Assistance phone line.  That is double the calls since the Governor announcement of $8.5 million in crisis benefits.

Many viewers have expressed having a difficult time getting through on the phone line.

The Department of Administration says they have added additional staff and that if you do leave a message they will call you the same day.

Customers that need emergency heating assistance can contact:

  • Their county or tribal office – please see the map of Where to Apply at homeenergyplus.wi.gov for local contact information
  • Wisconsin's Home Energy Assistance Program toll-free at 866-HEATWIS (432-8947)
  • Keep Wisconsin Warm Fund toll free at 1-800-891-9276

Governor Walker has directed DOA's Division of Energy services to release a total of $8.5 million in crisis benefits to counties and tribes that have households that use propane to heat their homes.  In addition, crisis benefits include financial assistance to purchase home heating full, help in locating fuel providers, and temporary lodging.  Residents may be eligible if the gross household income is 60% of the state median income level or less.




Household Size

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The Keep Wisconsin Warm Fund (KWWF) has agreed to temporarily allow an increase in their income limit for propane households to 80% of the state median income (from 60%), and will allow propane households to potentially receive an increased maximum benefit of $600.  KWWF has also temporarily adjusted its policy to allow propane households the ability to potentially receive two benefit payments in a year.



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