ROCK COUNTY (WKOW)-- Everyday 911 dispatch centers get non-emergency calls. So the Rock County Communication Center came up with a new, catchy way to help people remember the non-emergency number.
"Nine times out of 10 they start out with well, this really isn't an emergency, but I didn't know your non emergency number," said Tricia Bogdonas, 911 Telecommunicator.
In fact about 34 percent of the 911 calls in 2013 were not actual emergencies.
"That one person calling, that's having a heart attack can't get through because we might have 2 lines tied up with people wanting to call in a barking dog or a noise complaint," Bogdonas said.
So the Rock County Communication Center decided to put the non emergency number to music. The video features emergency responders from agencies throughout the county.
"I got to sing the last 2 digits of our non emergency number," Bogdonas said.
It’s a catchy tune and an entertaining way to get across a serious message.
"I don't think people really realize how those calls are prioritized and that they might be tying up the line for someone who really needs someone to pick up right away," said Kathy Sukus, communications director the Rock County Communications Center. "Hopefully they memorize the number, because it is an easy number to start out with but also the hope is they will program it in their cell phones."
"I sing it at home," Bogdonas said. "And I drive my family crazy."
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