UPDATE: Rock County 911 makes music video - WKOW 27: Madison, WI Breaking News, Weather and Sports

UPDATE: Rock County 911 makes music video

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ROCK COUNTY (WKOW)-- Everyday 911 dispatch centers get non-emergency calls. So the Rock County Communication Center came up with a new, catchy way to help people remember the non-emergency number.

"Nine times out of 10 they start out with well, this really isn't an emergency, but I didn't know your non emergency number," said Tricia Bogdonas, 911 Telecommunicator.

In fact about 34 percent of the 911 calls in 2013 were not actual emergencies.

"That one person calling, that's having a heart attack can't get through because we might have 2 lines tied up with people wanting to call in a barking dog or a noise complaint," Bogdonas said.

So the Rock County Communication Center decided to put the non emergency number to music. The video features emergency responders from agencies throughout the county.

"I got to sing the last 2 digits of our non emergency number," Bogdonas said.

It’s a catchy tune and an entertaining way to get across a serious message.

"I don't think people really realize how those calls are prioritized and that they might be tying up the line for someone who really needs someone to pick up right away," said Kathy Sukus, communications director the Rock County Communications Center. "Hopefully they memorize the number, because it is an easy number to start out with but also the hope is they will program it in their cell phones."

"I sing it at home," Bogdonas said. "And I drive my family crazy."


ROCK COUNTY (WKOW) --- Rock County Communications Center is trying to limit the number of non-emergency numbers to their emergency 911 lines.

The center decided to make a fun music video to help assist in reminding the public.

In 2013 approximately 34% of calls made to 911 in Rock County were of a non-emergency nature.

The original music and idea for the video were borrowed with permission from the Franklin, Tennessee Police Department, who developed a similar video in late 2013. 

Communications Center employees, along with several Rock County law enforcement agencies, recently created the video at the Town of Beloit Fire Department. 

Beloit musician, Jamie Campbell, provided the lyrics and singing, while local media professionals Mike Austin and Tony Hum assisted with the audio/video production.

Kristen Barbaresi spoke to those behind the making of the video and will have more on their hopes for cutting down the number of non-emergency calls to 911  tonight on 27 News at 5 PM and 6 PM.

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