Those behind on power bills could face disconnection - WKOW 27: Madison, WI Breaking News, Weather and Sports

Those behind on power bills could face disconnection

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MADISON (WKOW)-- In just a few days, anyone who is behind on their heating and electric bills may be disconnected.

State law prohibits utilities from disconnecting service, even if a customer is behind, between November 1 and April 15, but on Tuesday, the moratorium ends.

Steve Schultz, a Madison Gas and Electric spokesman, says the number of customers behind on their bill by 90 days or more is up about 4.5 percent from this time last year. That’s partly because of the extremely cold winter. He encourages anyone who anticipates having trouble paying bills, to get in touch.

"MG & E encourages customers to get in touch with us,” Schultz said. “As far as we're concerned, no one needs to be disconnected. It's really a last resort. We want to work with customers as long as they're responding to us or get in touch with us and work out an agreeable payment, there's not going to be a disconnection."

Schultz says customers should be aware of scammers, who may call and demand payment. He says no power company would approach a customer that way and if you get a phone call like that, hang up and call your provider.

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