Madison Water Utility says customers can stop running water - WKOW 27: Madison, WI Breaking News, Weather and Sports

Madison Water Utility says customers can stop running water

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MADISON (WKOW) -- Madison Water Utility says it's now safe for people who've been running their water to keep their service lateral from freezing to stop.

A news release from the utility says the frost line below ground has receded to the point where water no longer need to be running.

The utility had been asking customers in certain areas to run their water for weeks to keep the lateral pipes that run from the road to their house from freezing.

Madison Water Utility helped thaw a number of frozen laterals earlier this year during a long stretch of frigid winter weather that pushed the frost line roughly six feet below ground.

Customers who were directed by Madison Water Utility to run their water will receive a credit on their next bill for the excess water used and extra sewer charges, calculating a customer's average water use from the same period over the last three years and then crediting the account for any water used in 2014 above that average. Credits will be issued beginning with the next bill and may extend over more than one billing cycle.

Customers without a billing history for previous years will receive credits based on daily meter reads and usage history from the months immediately preceding notification to run water.

Only customers who were directly notified by Madison Water Utility to run water will receive a credit.

Anyone with questions is advised to contact the utility's billing department at (608) 266-4641. 

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