Madison Water Utility says customers can stop running water - WKOW 27: Madison, WI Breaking News, Weather and Sports

Madison Water Utility says customers can stop running water

Posted: Updated:
MADISON (WKOW) -- Madison Water Utility says it's now safe for people who've been running their water to keep their service lateral from freezing to stop.

A news release from the utility says the frost line below ground has receded to the point where water no longer need to be running.

The utility had been asking customers in certain areas to run their water for weeks to keep the lateral pipes that run from the road to their house from freezing.

Madison Water Utility helped thaw a number of frozen laterals earlier this year during a long stretch of frigid winter weather that pushed the frost line roughly six feet below ground.

Customers who were directed by Madison Water Utility to run their water will receive a credit on their next bill for the excess water used and extra sewer charges, calculating a customer's average water use from the same period over the last three years and then crediting the account for any water used in 2014 above that average. Credits will be issued beginning with the next bill and may extend over more than one billing cycle.

Customers without a billing history for previous years will receive credits based on daily meter reads and usage history from the months immediately preceding notification to run water.

Only customers who were directly notified by Madison Water Utility to run water will receive a credit.

Anyone with questions is advised to contact the utility's billing department at (608) 266-4641. 

Most Viewed Content

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WKOW. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service and Mobile Privacy Policy & Terms of Service.

Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Anna Engelhart at 608-661-2767. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at