Dispatcher uses new text service to help teen in TN - WKOW 27: Madison, WI Breaking News, Weather and Sports

Dispatcher uses new text service to help teen in TN

Posted: Updated:
MIDDLETON (WKOW) -- A Middleton Police Department dispatcher received a text message last weekend from a teenager who was afraid his mom was having a medical emergency. 

While exchanging several texts, the dispatcher tried to determine the location and get further details, only to discover the teen was texting from Manchester, Tennessee, nearly 700 miles from Middleton.  It's unknown how or why the teenager found the number in Middleton.  He did indicate he could only communicate using WiFi and a texting app as he was out of minutes on his phone.

The Middleton dispatcher, while exchanging texts to determine where exactly the boy's mother was at the time, also contacted authorities in Tennessee.  She stayed in communication with the teen until emergency crews arrived to help.  The woman was found to be unresponsive after taking alcohol and medication. 

Just over six months ago, Middleton Police enabled their text-enabled non-emergency land line number, thanks to a partnership with Zipwhip - the world's first text carrier.  This service gives people in Middleton a new, but familiar, way to contact police for non-emergency services or to simply ask a question.  The text service provides another method to access non-emergency services, which is recognized as a preferred means of communications for many, as well as provides access for citizens who are speech or hearing impaired.

Since the text system launched in October, Middleton dispatchers have received and sent over 900 text messages, mostly involving such things as parking complaints, noise disturbances, animal complaints and various general questions.

Most Viewed Content

Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WKOW. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service and Mobile Privacy Policy & Terms of Service.

Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Anna Engelhart at 608-661-2767. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at fccinfo@fcc.gov.