Family feels cheated after paying for poorly trained service dog - WKOW 27: Madison, WI Breaking News, Weather and Sports

Family feels cheated after paying for poorly trained service dog

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MILWAUKEE (WKOW) -- A Wisconsin couple says they paid thousands of dollars for a service dog that is not even house trained.

Mary and Grant Hultman decided to get their six-year-old son, Lucas, a therapy dog.  Lucas has Angelman's Syndrome, a developmental disability that his dad says leaves Lucas with no self-preservation skills.

After success from a horse therapy program, the Hultmans turned to Compassionate Paws, a Wisconsin company that offers trained service dogs, for more animal support.  They paid $10,000 for a dog named Happy; however, Happy's behavior was not that of a typical service dog.

Grant says Happy was scared of everyday items like the phone or TV.  He says Happy even nipped at Lucas.

Compassionate Paws promised Happy would help Lucas with things like boundary training and behavior disruption.  The Hultmans say she doesn't seem to have any interest in Lucas.

Mary did some research and found that other families had similar complains about the owner.  Some of the families are suing the company for conspiracy, fraud, and intentional misrepresentation.

The Hultmans say they won't join a lawsuit, but they will spread the word.

Compassionate Paws told the Hultmans that the contract is non-refundable, but they said they would re-evaluate Happy.

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