MIDDLETON (WKOW) -- A Middleton police dispatcher helps a teen via text message.
What makes the story even more incredible, is that the teen was 700 miles away from Middleton, in Manchester, Tennessee.
The teen, who was worried because his mom was unresponsive, contacted Middleton police through a phone app because he was out of minutes on his phone and wasn't able to dial 911.
Wendy McKnight, the Director of the Middleton Police Communications Center says, "He had limited capabilities to contact help he found the middleton police department number on an app and he could only use the app to talk to us, he couldn't dial 911 or couldn't use the phone."
Middleton police text-enabled their non-emergency line about six months ago.
The service gives people a new way to contact police for non-emergency services or to simply ask questions.
The dispatcher contacted authorities in Tennessee, and kept communicating with the teen until they arrived.
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