Middleton dispatcher helps teen 700 miles away - WKOW 27: Madison, WI Breaking News, Weather and Sports

Middleton dispatcher helps teen 700 miles away

Posted: Updated:
MIDDLETON (WKOW) -- A Middleton police dispatcher helps a teen via text message.

What makes the story even more incredible, is that the teen was 700 miles away from Middleton, in Manchester, Tennessee.
   
The teen, who was worried because his mom was unresponsive, contacted Middleton police through a phone app because he was out of minutes on his phone and wasn't able to dial 911.

Wendy McKnight, the Director of the Middleton Police Communications Center says, "He had limited capabilities to contact help he found the middleton police department number on an app and he could only use the app to talk to us, he couldn't dial 911 or couldn't use the phone."

Middleton police text-enabled their non-emergency line about six months ago.

The service gives people a new way to contact police for non-emergency services or to simply ask questions.
   
The dispatcher contacted authorities in Tennessee, and kept communicating with the teen until they arrived.

Most Viewed Content

Stories
Videos
loading...
  • 27 News HeadlinesMore>>

  • Wisconsin GOP reaching out to African-American voters

    Wisconsin GOP reaching out to African-American voters

    MADISON (WKOW) -- The Republican Party of Wisconsin (RPW) is making a concerted effort to reach out to African-American voters this election season.More >>
    MADISON (WKOW) -- The Republican Party of Wisconsin (RPW) is making a concerted effort to reach out to African-American voters this election season.More >>
  • WI Supreme Court to hand down three important rulings Thursday

    WI Supreme Court to hand down three important rulings Thursday

    MADISON (WKOW) -- The Wisconsin Supreme Court plans to rule Thursday in three major cases concerning collective bargaining, voter ID and the state's domestic partnership registry.More >>
    MADISON (WKOW) -- The Wisconsin Supreme Court plans to rule Thursday in three major cases concerning collective bargaining, voter ID and the state's domestic partnership registry.More >>
  • Baby's mother, father say given "pain pills" before kidnapping

    Baby's mother, father say given "pain pills" before kidnapping

    The mother and father of a Beloit baby testify they were given "pain pills" by Kristen Smith, before authorities say Smith kidnapped the infant and made an ill-fated attempt to escape with the child.More >>
    The mother and father of a Beloit baby testify they were given "pain pills" by Kristen Smith, before authorities say Smith kidnapped the infant and made an ill-fated attempt to escape with the child.More >>
Powered by WorldNow
All content © Copyright 2000 - 2014 WorldNow and WKOW. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service and Mobile Privacy Policy & Terms of Service.

Persons with disabilities who need assistance with issues relating to the content of this station's public inspection file should contact Anna Engelhart at 608-661-2767. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, at 888-835-5322 (TTY) or at fccinfo@fcc.gov.