Board makes moves to improve 911 call center - WKOW 27: Madison, WI Breaking News, Weather and Sports

Board makes moves to improve 911 call center

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 MADISON (WKOW) -- The Dane County Public Safety Communications Center Board made moves Wednesday to improve the speed of the county's 911 service.

The board approved a 90-day pilot program that allows call takers to answer all live incoming calls, and placing abandoned calls in a queue.
   
The decision to approve the program brought serious questions from one member of the board, who referenced an unsolved madison murder.

Gary Ziegler, Public Safety Communications Center Board Member says, "I don't see a policy that we develop here that makes us look good down the road when we have a Brittany Zimmermann. We're all gonna have egg on our face at that point."

Tomorrow night, the Dane county board will meet to decide the fate of 911 Center Director John Dejung.



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