Audit recommends adding more staff at Dane County 911 Center - WKOW 27: Madison, WI Breaking News, Weather and Sports

Audit recommends adding more staff at Dane County 911 Center


Madison (WKOW) -- Dane County Board members listened to recommendations to improve their 911 center Thursday night.

The audit was requested over the summer after a dispatcher failed to make a required call back when she heard nothing from the incoming call from UW student Brittany Zimmermann's cellphone the day she was killed.

Her body was discovered by her fiancé in her Doty Street apartment in April.

One of the recommendations had to do with staffing. Dane County Executive Kathleen Falk already added six new staff members in the upcoming budget, but consultants say because of overtime concerns, they advise adding more.

"This part of the audit says we need to add three additional communicators on top of the six added by the county executive. I plan to add an amendment next week," says Dane County Board Chair Scott McDonell.

If the board does choose to add more staff, consultants say they already have adequate room to do it.

Still, Falk says the three additional staff members is only a recommendation.

"This audit says that we could add several more but don't have to if we do several efficiencies and I'll work with county board members to make those policy changes," Falk says.

The 911 center is now being criticized for the way it handled 9-1-1 calls regarding a fight at lake edge park on madison on monday.

It wasn't until a third 911 call that police were dispatched. That fight ended with a man dead at a park shelter.

Although the incident was not covered in Thursday's meeting, Falk says she plans on writing a series of directives to the 911 dispatch center once she receives the results of an internal investigation.

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